Terms & conditions

These terms cover quotes and orders made with Highland House. By confirming an order with us you agree to them. Your statutory rights as a UK consumer are not affected.

Prices are given personally on WhatsApp. A quote covers the sofa, size, colour and extras listed in it. We’ll tell you how long a quote stays valid when we send it.

Photos on this site show our sofas as closely as we can, but screens differ and fabric shades can vary slightly. Custom colours are agreed with you directly before your order is confirmed.

Your order is confirmed once we both agree the sofa, price and delivery date in writing on WhatsApp.

We deliver across the UK. 3-day delivery is available on selected orders; we’ll confirm your delivery date with you. Please make sure someone is home and that the sofa can fit through doors and stairways.

Payment is cash on delivery. You pay when your sofa arrives, unless we agree something different with you in writing.

Assembly is free. Our team sets up your sofa in the room you choose on the day of delivery.

If you need to cancel or change an order, message us as soon as you can. Made-to-order and custom-colour pieces may not be returnable unless faulty. Your legal rights for faulty goods always apply.

If something is wrong with your sofa, tell us on WhatsApp with a photo and we’ll arrange to put it right.

All questions about orders, deliveries and these terms are handled on WhatsApp.